QicSEND® FAQ

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QicSEND® is a secure online money remittance system that enables users to instantly send money from Canada to over 30 countries. It is 100% guaranteed by Interac®.

Use QicSEND® online from any computer, tablet or smartphone.

QicSEND® is easy. Whether from the comfort of your home computer or the convenience of your mobile phone, QicSEND® allows users to send money safely anytime, anywhere.

QicSEND® is affordable. Unlike other costly money transfer services, our low fixed-rate fees mean users can cost effectively send small amounts of money often.

QicSEND® is fast. All transactions are completed in real-time and the funds are available within the same day for most locations.

QicSEND® is secure. With enhanced patented digital security, authentication and processing features, QicSEND® protects today's electronic consumer.

QicSEND® is transparent. Senders approve the total cost of the transaction before its finalization. In other words, there are no additional hidden service fees for sender or recipient.

QicSEND® uses enhanced patented digital security, authentication and processing features to protect its users. When you open a QicSEND® Account, you choose a unique password and have to verify email and mobile number. You can change your password at any time. If you lose or forget your password, you can reset this through our website or call customer service at any time to suspend your account.

The QicSEND® platform uses highly developed technology to guard against illegitimate intrusions, protect against threats and control access to the service and its networks. All your data is kept safe and secure.

Your QicSEND® Account can be set up online at the QicSEND® website (www.qicsend.com) or using the available iPhone or Android app. Simply enter your account details and activate your account using your mobile phone or other online connection.

Go to the log-in page at www.qicsend.com and click the “Forgot Password?” link which is located under the “Log In” button. It will direct you to the Reset Password page. From here, you can enter your email address and change your password through the associated email account.

Signing up for a QicSEND® Account is free. To send money, we charge a fixed rate fee ranging between $1.99 and $3.99 CAD depending on the money delivery method. There are no additional service charges and we offer very competitive exchange rates.

Consult our Fee Schedule online (www.qicsend.com/Fees) for exact rates. Fees are subject to change.

You can use QicSEND® with any mobile device that can access the Internet (i.e. with any smartphone). There is also a QicSEND® Apple iOS app for iPhones & iPads available for free from the iTunes store and an Android app available for free from the Google Play store.

Sending money through QicSEND® is just like performing any other web-based transaction. Any mobile service provider fees that may apply will depend on your data package and account coverage. Consult with your mobile carrier for additional details.

Yes. You need to set up a QicSEND® Account before you can send. The process of opening an account with us is quick, simple and totally secure. This can be done through our website, www.qicsend.com or through the mobile app.

Transactions can be funded using the secure INTERAC® Online system or INTERAC® E-Transfer. With INTERAC® Online you can safely charge transfers to your account, please note that your debit card must not have a Visa or MasterCard logo in order to be able to use Interac® Online. If your debit card has a Visa or MasterCard logo please use INTERAC® E-Transfer.

INTERAC® E-Transfer can be completed through most major financial institutions in Canada and numerous credit unions.

With the low fees and competitive exchange rates we offer, QicSEND® is ideal for sending small amounts of money home – often.

Currently QicSEND has two limits:

- a single transfer has a limit of no more than $999.99 CAD and
- there is a rolling 30 day limit of $2,999which is calculated counting the last 30 days

Today we offer electronic deposits into most bank accounts in over 30 countries and cash pick-up at bank branches and retail locations in several countries. Please check www.qicsend.com/Fees for country specific information.

From the QicSEND® homepage, you can select which country you would like to send money to from the dropdown menu. The current exchange rate will be displayed to the right of it.

From the QicSEND® homepage, select the country you would like to send money to, and enter the amount of Canadian dollars to be sent in the “Send Amount (CAD)” field. The “Receive Amount” field will automatically populate with the appropriate currency. Alternately you can enter the amount you would like your recipient to receive and the “Send Amount (CAD)” field will automatically be populated.

Our website conveniently offers a Fee Schedule. Go to the QicSEND® homepage, click “Fees” at the top of the page and select “Fee Schedule”. You can then select which country you would like to send money to, and the fee will be displayed depending on where you would like the money to be sent.

QicSEND® takes security very seriously. If our system notices a discrepancy in the information that is provided, we will need to review your account. A customer service representative will reach out to you to advise on how to proceed.

After logging in to your QicSEND® account, you can select “Transactions” at the top of the page and select “Status Inquiry”. Enter the Reference Number, which you can find in the confirmation email you received, to determine the status of your transaction.

Each bank is a little different on how this is done and they all have specific instructions on their website on how to do this. These are some examples:

- TD Bank (Autodeposit)
  1. Log in to your online bank account (EasyWeb or the TD App for Mobile).
  2. Select Transfers from the menu.
  3. Select Interac E-Tranferand follow the registration process. Create a recipient with the name: QicSEND E-Transfer and email address: etransfer@qicsend.com.
  4. Enter the following security question: What is my Customer ID?
  5. Enter the following answer: *******
  6. Enter the following in the comment field: Name: John Smith, Order ID: ********
  7. Make sure that exact amount of **** CAD is sent. Anything different will be rejected.

- Royal Bank (Autodeposit)
  1. Log in to your online bank account (website or the RBC App for Mobile).
  2. Select Pay Bills & Transfer Funds from the menu.
  3. Select From account and To as Interac E-Tranfer. Complete the amount and click Submit.
  4. Click Continue.
  5. Create a recipient with the name: QicSEND E-Transfer and email address: etransfer@qicsend.com.
  6. Make sure that exact amount of **** CAD is sent. Anything different will be rejected.
  7. Click Confirm.

- Scotiabank (Autodeposit)
  1. Log in to your online bank account (Scotia OnLine or Scotiabank Mobile Banking).
  2. Select the Transfer tab from the menu.
  3. Select Interac E-Transfer and following the registration process. Create a recipient with the name: QicSEND E-Transfer and email address: etransfer@qicsend.com.
  4. Make sure that exact amount of **** CAD is sent. Anything different will be rejected.
  5. Click Continue.

- BMO
  1. Log in to your online bank account (BMO online banking or BMO Mobile Banking).
  2. Select the Transfer tab from the menu.
  3. Select Interac E-Transfer and following the registration process. Create a recipient with the name: QicSEND E-Transfer and email address: etransfer@qicsend.com.
  4. Enter the following security question: What is my Customer ID?
  5. Enter the following answer: *******
  6. Click Verify e-Transfer.
  7. Make sure that exact amount of **** CAD is sent. Anything different will be rejected.
  8. Click Send e-Transfer.

- CIBC (Autodeposit)
  1. Log in to your online bank account (CIBC online banking or CIBC Mobile Banking).
  2. Select Interac E-Transfer in the menu and following the registration process. Create a recipient with the name: QicSEND E-Transfer and email address: etransfer@qicsend.com.
  3. Make sure that exact amount of **** CAD is sent. Anything different will be rejected.
  4. You may need to confirm your identity with CIBC via a verification code sent by text message. Put this verification code in and Click Submit.

- NBC
  1. Log in to your online bank account (National Bank online banking or National Bank Mobile Banking).
  2. Select the “Transfer to another person” tab from the menu.
  3. Follow the registration process. Create a recipient with the name: QicSEND E-Transfer and email address: etransfer@qicsend.com.
  4. Enter the following security question: What is my Customer ID?
  5. Enter the following answer: *******
  6. Enter the following in the comment field: Name: John Smith, Order ID: ********
  7. Make sure that exact amount of **** CAD is sent. Anything different will be rejected.
  8. Click Continue.

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